Effective Date: 18 May 2026
1. Introduction
Keldo is operated by Keldo Technologies Pty Ltd ("Keldo", "we", "our" or "us").
Keldo provides a platform that helps clubs and organisations manage programs, competitions, registrations, payments and participant communications.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you use Keldo and related services available through keldo.app.
By using Keldo, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Personal Information
We may collect:
- Name
- Email address
- Phone number
- Account login information
- Competition or program participation information
- Communication preferences
Usage Information
We may automatically collect:
- Device information
- Browser type
- IP address
- Usage activity
- Login and session information
Payment Information
Payments processed through Keldo may be handled by third-party payment providers, including Stripe.
Keldo does not store complete payment card information.
3. How We Use Information
We may use collected information to:
- Provide and operate Keldo services
- Manage registrations, programs and competitions
- Create and manage user accounts
- Send notifications and communications
- Process payments
- Improve platform performance and user experience
- Provide customer support
- Prevent fraud and maintain security
4. Communications
Keldo may send users communications including:
- Registration confirmations
- Competition updates
- Match reminders
- Program information
- System notifications
- SMS and email communications
Communications may be sent directly by Keldo or on behalf of clubs and organisations using the platform.
5. Third-Party Service Providers
Keldo may use third-party providers including:
- Stripe (payment processing)
- Twilio (SMS and communication services)
- Mailgun (email delivery)
- Hosting and infrastructure providers
- Analytics and monitoring services
These providers may process information only as necessary to provide their services.
6. Information Sharing
We do not sell personal information.
Information may be shared:
- With clubs and organisations using Keldo
- With service providers supporting platform functionality
- Where required by law
- To protect the security and integrity of our platform
7. Data Security
We implement reasonable technical and organisational measures to protect information from unauthorised access, misuse, disclosure or loss.
However, no system can guarantee complete security.
8. Data Retention
We retain information for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Maintain records and reporting
9. Your Rights
Depending on your location, you may have rights relating to your personal information, including:
- Accessing information
- Correcting information
- Requesting deletion
- Withdrawing consent where applicable
Requests can be submitted using the contact details below.
10. Children's Privacy
Keldo may be used by clubs and organisations that support junior participants. Information relating to minors should only be provided by parents, guardians or authorised organisations where appropriate.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be published on this page with an updated effective date.
12. Contact
For privacy-related questions or requests:
Keldo Technologies Pty Ltd
Email: support@keldo.app
Website: https://keldo.app